Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.
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Series
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Publisher
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Release date
September 27, 2006 -
Formats
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Kindle Book
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OverDrive Read
- ISBN: 9781134248810
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EPUB ebook
- ISBN: 9781134248810
- File size: 765 KB
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Open EPUB ebook
- ISBN: 9781134248810
- File size: 765 KB
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Languages
- English
Formats
- Kindle Book
- OverDrive Read
- EPUB ebook
- Open EPUB ebook
subjects
Languages
- English
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